Privacy Policy

1. Introduction

Shenzhen Memsem Mockup Co., LTD ("Memsem", "we", "us") operates the website www.mxmockup.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for business purposes.

2. Information We Collect

We may collect the following types of information:

• Contact information: name, email address, phone number, company name
• Project files: 3D CAD files and drawings you upload for quote purposes
• Usage data: IP address, browser type, pages visited, time spent on site (via cookies/analytics)
• Communications: messages sent through our contact forms or email

3. How We Use Your Information

We use collected information to:

• Respond to quote requests and provide manufacturing services
• Improve our website and services
• Send transactional communications related to your orders
• Comply with legal obligations

We will never sell your personal data to third parties. Project files submitted for quotation are subject to our NDA and IP protection policy.

4. Cookies

We use essential cookies for website functionality and analytics cookies (Google Analytics) to understand visitor behavior. You may decline non-essential cookies via the cookie consent banner. Essential cookies cannot be disabled as they are required for the site to function.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and encrypted file storage to protect your data. Design files uploaded for quotation are stored securely and accessible only to authorized engineering staff.

6. Data Retention

We retain personal data for as long as necessary to provide our services and comply with legal obligations. Design files from projects we did not proceed with are deleted within 90 days upon request.

7. Your Rights (GDPR)

If you are located in the European Economic Area, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing of your data
• Request data portability

To exercise these rights, contact us at sales@memsem.com.

8. Contact

For privacy-related questions or requests:
Shenzhen Memsem Mockup Co., LTD
Building A, Tianyizhigu, No.213 Shajing Road, Bao'an District, Shenzhen, China
Email: sales@memsem.com